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Chromebook & Tech Assistance

Chromebook Information & Repair Procedures

Password Issues Help

Students should email the teacher library regarding password issues. During school hours, the library staff can reset your password to the default setting for you.

Students will need to check their student Gmail account for follow up information to their request. They will be emailed directions about password resets, technology support, and/or turning in a damaged Chromebook and receiving a loaner device (while supplies last).

General information

The Ankeny Schools 1:1 initiative offers each 8/9 student a Chromebook. For more information regarding student and parent responsibilities, repair fees, acceptable use,  troubleshooting tips, and FAQ, please visit our Chromebook district policy page:

Ankeny 1:1 Initiative.

Visit the District website page detailing information about Securly. You may click a link to sign up to receive a weekly email showing a preview of your child’s online activity.

Securly: Parent Internet Filtering

Contact your student’s teacher(s) for an invitation to join Google Classroom as a guardian and receive email summaries, you can regarding missing work, upcoming work, and class activities (announcements and questions posted by the teachers).

Google Guardian

Students Leaving the District

Transferring Google Account Information

If a student is leaving the district or graduating, they may want to download or transfer the items from an Ankeny Schools Google Account. Click on the links below for step by step directions.

Download Your Google Account

This option creates an archive of whatever Google services they select and downloads it into one or more .zip files.  Drive files are converted to a similar file type (Docs to Word or Rich Text, Slides to PowerPoint, Sheets to Excel or .csv).  Students will need to save the archive (.zip files) to their personal computer, flash drive, or external hard drive.

Transfer Your Google Account to another Google Account

This step allows students to copy any of the files that they “own” directly to a new Google account.  This could be another .edu account (if they have their college info) or a personal Gmail account.  It does not seem to change the format of any of the files, but it appears like only some Google services are available. If students have a lot of data in their Drive account, they might also run into storage limits with a personal Gmail account. 

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